Terms & Conditions
Overview
-You receive a ‘Capital Transfer Cars Journey Acknowledgement’ email for the journey(s) you have paid for. You are responsible for checking the details received from us are correct.
-You will receive a ‘Journey Details’ email when the journey has been assigned to a driver. This will contain the pick-up instructions and the driver’s telephone number. Capital Transfer Cars Ltd will not refund you if you have forgotten to take this with you.
-Capital Transfer Cars Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, weather conditions, or any unforeseen circumstances.
-We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Capital Transfer Cars Ltd will not take responsibility for any passengers missing their flight if two hours check-in time was not allowed.
-No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
-Capital Transfer Cars Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact us.
-For passenger safety Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle, please ensure to take this into account when choosing a vehicle.
-Capital Transfer Cars Ltd reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. Capital Transfer Cars Ltd accepts no responsibility for costs incurred from a failure to abide by these terms.
-The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis.
-Please ensure you give us your arrival times and day in the UK and not your departing information.
-If your flight has any serious delays please inform us as soon as possible.
-Capital Transfer Cars Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
-All card payments are processed securely by Sage Pay. Capital Transfer Cars Ltd does not process or retain card details, except for selected metadata returned to us by Sage Pay (card type, expiry date, etc). This service uses security checks for strong customer authentication.
Policies&Notices
Waiting Time
-All journeys collecting from an airport, as standard, Capital Transfer Cars Ltd allows all passengers 1 hour maximum from the time the flight actually lands to meet with their driver. After this, the waiting time is charged, regardless of reason, at £20/hr pro rata.
Airport Toll
-All Airport Tolls (Pick-up & Drop-off) are included in the instant online quotes.
Amendments
-Any amendment must be made via email to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.
Cancellations
-Capital Transfer Cars Ltd will accept any cancellation as long as 24 hours’ notice is provided. There will be a 10% (whichever is higher) administration/transaction charge per journey. All cancellations must be made via an email to which you will receive a confirmation from us.
Refund
– No refund is made if the passenger does not show up for pre-paid journeys.
– No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
– All circumstances where a refund may be possible should be addressed directly with Capital Transfer Cars Ltd’s customer services.
Complaints
Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint.
