T & C Apply

TERMS & CONDITIONS

 General

These General Terms (or “Terms of Use”) outline the rules and regulations established by CAPITAL TRANSFER CARS, a Limited Liability Company (SC726438), headquartered at Western Harbour Terrace, Edinburgh, EH6 6JQ, with contact email info@capitaltransfercars.co.uk (referred to as the “Company,” “We” or “Us,”). The Company operates and manages the website under the trade name Capital Transfer Cars (the “Platform”, or “Website”).

Through this Platform, tourists and travellers (referred to as “Travellers,” “You” or “User”) can book transportation services (“Transport Services”) provided by licensed Drivers who hold Accounts on the Platform. These Drivers, operating both Private and Public Use Vehicles, receive notifications and service requests via the Platform, with Us acting as an intermediary between You and the Drivers for the provision of Transport Services (collectively, the “Service”).

These General Terms of Use (or “Terms of Use”) establish the legally binding conditions for Your access to and use of the Platform and the Service, including all software, services, features, functions, content, websites, hyperlinks, and any other applications provided by the Company. The Service connects You, as a Traveller, with Drivers of private and public vehicles registered on the Platform. We act as an intermediary, facilitating notifications and requests for Transport Services between Travellers and Drivers.

1.1 Acceptance of Terms

By accessing this website, You acknowledge and fully accept these Terms of Use. If You do not agree with any of the terms outlined here, please discontinue use of the CAPITAL TRANSFER CARS website. For questions, clarifications, or additional information regarding the Terms of Use, please contact our Customer Support Team through our website at www.capitaltransfercars.co.uk or by email at info@capitaltransfercars.co.uk.

1.2 Right to Modify Terms

The Company reserves the right, at its sole discretion, to unilaterally change, modify, amend, delete, add to, or restrict (a) these Terms of Use, in whole or in part; (b) its Policies; (c) the Service; and (d) the Technical Specifications of the Platform (collectively, the “Changes”). Such Changes may occur without prior notice or consent if required by law, while remaining within the bounds of business ethics and applicable legal limits.

1.3 Notification of Changes

The Company is committed to notifying You of any Changes by displaying a prominent notice on the Platform when You log in. Changes become effective on the date they are posted. Note that any modifications to these Terms of Use do not apply to bookings, transactions, or uses of the Platform and Service completed prior to the effective date of the Changes, provided these have already been accepted by the Company.

If Users have questions, require clarification, or have concerns about the Changes, they should contact our Customer Support team before taking any further actions on the Platform. Any subsequent action, use, or transaction on the Platform, including use of the Service, will be considered as unconditional acceptance of the Changes.

1.4 Limitations of Customer Support Clarifications

Please note that any information or clarification provided by Customer Support regarding the Terms of Use is intended solely to assist Users and does not replace, modify, or constitute a substitution for these Terms of Use. The Terms of Use remain our sole and exclusive agreement with Users.

1.5 Right to Modify or Terminate the Service

The Company reserves the right, at any time and without justification or prior notice, to cancel, suspend, or terminate the Service; or to modify or withdraw the website or certain features of the Website and Service. Users bear sole responsibility for their use of the Web Platform and the Service.

You acknowledge and agree to comply with the Terms of Use of the provider operating with your device (referred to as the “Provider’s Terms of Use”), which are considered incorporated herein. It is solely the User’s responsibility to determine and comply with the applicable Provider’s Terms of Use for their device.

1.6 Acceptance of Terms and User Declaration

 By accepting these Terms of Use, Users (including any third party acting on their behalf, referred to as “Authorised Users”) expressly and unconditionally declare that they are of legal age to be bound by these General Terms and Conditions. Users also confirm that they have obtained all necessary approvals and licenses for their registration on the Platform and for their use of the Services.

1.7 Communication Consent

By making a booking on our website, the customer agrees to receive booking confirmations, updates, reminders, and other relevant notifications via email and SMS, using the contact details provided at the time of booking. These communications are necessary to keep the customer informed about their booking and any related services.

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Customers may opt out of receiving non-essential promotional messages at any time by following the unsubscribe instructions provided in the emails or by contacting our customer service team. Please note that essential booking-related communications cannot be opted out of, as they are necessary to fulfil your booking and provide our services.

Description of Booking Transfer Services

2.1 By booking a Transport Service with Us, You acknowledge that a Driver will be assigned to meet and greet You and/or provide transportation during Your stay. The transport services available for booking through the Platform include the following (collectively referred to as “Transport Services” or “Transfers”):

  • Private transfer rides from Point A to Point B
  • Hourly chauffeur services for renting a car with a driver
  • Daily tours with a rented car and driver at a fixed rate

2.2 At CAPITAL TRANSFER CARS, we strive to make your transfer a more personalised experience. To that end, we will provide you with the Driver’s name, mobile phone number, photo, registration plate number, and vehicle category at least 6 hours prior to your scheduled Booking Transfer Time.

 Role of The Company

Our service consists solely of arranging access to transportation services for Users as an intermediary and does not include the provision of travel services directly. CAPITAL TRANSFER CARS is not a licensed private transfer operator or transportation provider, and we do not offer transfer services or hourly chauffeur services ourselves. Instead, we connect Users with local transportation providers and Drivers through our Platform.

When you place a booking on our Platform, you enter into a direct and legally binding contractual relationship with the Driver who receives your transfer reservation. We act solely as an intermediary between you and the Driver. While we provide information and methods to facilitate the Transport Services, we do not intend to provide transportation services or act as a transportation carrier, and therefore we hold no responsibility or liability for any transportation services provided by the Drivers.

Consequently, CAPITAL TRANSFER CARS arranges with the Carriers in its own name, granting Users an entitlement to carriage for transportation services. As a result, Users are entitled to demand travel services and pursue any claims directly from the Carriers.

Role of the Company as an E-Mediator

3.1 The Company provides electronic services for the transportation of Travellers. As an e-mediator in the Transport Services provided by Drivers, we act solely as intermediaries between Travellers and Drivers. Through our Web Platform, the Company facilitates mediation services for the provision of Transport Services from Drivers to Travellers.

Limitation of the Company’s Responsibility

The Company does not provide transport services and is not involved in the relationship between you and the Driver who picks you up. The contractual relationship for the provision of Transport Services is established exclusively between you and the Driver responsible for providing those services. The Company does not participate as a contracting party in these agreements and does not acquire any rights or obligations from them.

The Company assumes no responsibility for the transport of Travellers, which is solely the responsibility of the Drivers. Consequently, the Company, along with its representatives, employees, and assistants, is not liable for any risks associated with the negotiation, execution, or completion of transactions between Travellers and Drivers, nor for any damages arising from such transactions.

The decision to book a Pick-Up through the Platform is entirely at your discretion. However, by doing so, you agree to be bound by and fulfil all obligations arising from these Terms of Use.

 No Representation or Guarantees

The Company does not represent you or the Driver and does not provide any guarantees regarding the quality of the Transport Services, the completion of the Transfer, or the behaviour of Travellers and Drivers. Additionally, the Company does not represent or act on behalf of any transport company.

Drivers’ Relationship and Liability

Please note that Drivers do not have an employment relationship with the Company or its partners. The Platform serves solely as a means of connecting you with Drivers. Additionally, the Company does not provide any insurance for Drivers or their vehicles and assumes no liability for any loss of your belongings during a Pick-Up.

Driver Referrals and Liability

The Company may refer Drivers to you for the provision of Transport Services. However, it will not evaluate the suitability, legality, or capability of any Driver, and you expressly waive and relieve the Company of any claims, liabilities, or damages arising from or related to the Driver. The Company is not involved in any disputes between you and the Drivers.

By booking Transport Services, you acknowledge that the Company has no involvement in the contractual relationship between you and the Driver; however, the Transport Services are governed by these General Terms.

Booking Your Transfer

To book your transfer, you need to provide us with certain information, including your personal details and contact information (email and mobile number), the Pick-Up location, date and time, your destination, flight number if arriving by plane (to allow us to make arrangements in case of delays), the number of passengers, and their luggage. This information is necessary to arrange the appropriate vehicle for your pick-up, as well as your payment information.

You must also accept our Terms of Use and Privacy Policy in order to complete your booking with us.

Booking Confirmation and Transfer Details

When you place a booking with us, you will receive a confirmation email acknowledging your booking. This email will include your Booking Code and the meeting point at the Pick-Up location. We will review whether we can fulfil the Transfer as requested or if there are grounds to reject it in accordance with these General Terms of Use.

In the unlikely event that no suitable Vehicle is available at the scheduled time of your booked transfer, we reserve the right to split your Transfer into separate Vehicles (e.g., Sedans) at no additional cost to ensure your ride is properly accommodated. Once a driver has been assigned to your Transfer, we will provide you with their name.

Important Legal Notice: Please note that the completion of the online booking process and the acknowledgement email we send to you do not constitute our acceptance of your offer to book a Transfer through us, even if your Booking Code is included in the acknowledgement email. Our acceptance of your offer to provide a Transfer through our Platform occurs only when we successfully process your payment (i.e. when your card or PayPal account is charged).

We reserve the right to decline a Booking Order for any reason, including legal and regulatory considerations. If we are unable to provide you with the Transport Service, we will not process your order and will inform you as soon as possible. If you have already made a payment for services we cannot deliver, we will issue a full refund in a timely manner.

User Responsibilities

You are solely responsible for providing us with accurate personal information when booking a pick-up through our Platform. You warrant that you are the holder or have the legal rights to use the payment card or account details you provide and that there are sufficient funds to cover the cost of the Transfer Service.

We may, but are not obligated to, conduct a verification process on the payment details you provide when choosing a credit card or using online payment providers. If any errors, misleading statements, or other issues arise, we reserve the right to reject your Order at our sole discretion.

Traveller Cancellation Request Policy

5.1 You have the right to cancel a Transfer booked through us at any time by contacting the Company via phone at the number provided in the confirmation email or by emailing us at info@capitaltransfercars.co.uk.

5.1.1 If we receive your cancellation request up to 24 hours prior to the scheduled pick-up time, you have the following options:

a) Reserve the Amount Paid for Future Transfers:
You can receive a coupon equal to the amount paid, which can be used for any future Transfer by you or transferred to another Traveller. This coupon is valid for three months from the date of your cancellation request, excluding Christmas and New Year’s Eve. If the coupon amount exceeds the cost of the new booking, there will be no refund for the difference; the total cost of the new booking will be covered by the coupon. If the coupon amount is less than the cost of the new booking, you will need to pay the difference. The coupon is valid for a single use only and cannot be cancelled.

b) Proceed with Cancellation:
If you choose to cancel, there is no cancellation fee if the request is made up to 24 hours before the scheduled pick-up time. A full refund will be issued to the account from which the payment was made.

5.1.2 If we receive your cancellation request less than 24 hours prior to the scheduled pick-up time, it will be considered a last-minute cancellation and will incur a 100% cancellation fee, resulting in no refund to the Traveller.

Modification of Booking Details Policy

6.1 You can contact the Company by phone at the number provided in your confirmation email or by emailing info@capitaltransfercars.co.uk to request changes to your booking details up to 12 hours prior to the scheduled pick-up time.

6.2 Depending on the changes requested, the Transfer price may be adjusted. The new Transfer price will be communicated to you, and the updated Transfer details will take effect once payment confirmation for the new price is received, where applicable. If the new Transfer price is lower, the Company will issue a partial refund. If the new Transfer price is higher, you will need to pay the additional amount due to the change request. Changes requested are subject to a flat fee of £25.00.

6.3 The Company cannot accommodate changes to Transfer details requested less than 12 hours before the scheduled pick-up time. In this case, the Transfer will be operated as originally booked, or you may proceed with a cancellation request as outlined in the Traveller Cancellation Request Policy.

 

Waiting Time Policy

7.1 Your Driver will be waiting for you at the pick-up location at the time specified in your Booking Order, subject to the provisions of the Complementary Waiting Time Policy and Extra Waiting Time Policy. It is your responsibility to arrive on time to avoid being marked as a no-show, in which case all terms of the Travellers’ No-Show Policy will apply.

7.2 The Company offers the following complimentary waiting times based on the type of Transfer booked:

  • Airport: 60 minutes
  • Port, Train Station, Bus Station: 30 minutes
  • Other Pickups (including Sightseeing Rides): 20 minutes

The complimentary waiting time begins from the scheduled pick-up time.

7.3 For airport/port pickups where the scheduled pick-up time differs from the flight/ship arrival time, if the flight/cruise is delayed, the new arrival time becomes the pick-up time. If the scheduled pick-up time is the same as the flight/ship arrival time and there is a delay, the complimentary waiting time starts from the moment the flight/cruise arrives, provided you have given accurate and sufficient flight/ship details for tracking. This applies to delays up to 24 hours. If the delay exceeds 24 hours, the Transfer will be cancelled, and a flat fee of 50% of the net rate (excluding taxes) will be deducted.

7.4 For airport/port pickups where the pick-up time coincides with the flight/cruise arrival time, if the flight/ship arrives earlier than scheduled, the initially scheduled pick-up time will remain unchanged.

7.5 For Travellers arriving on multiple flights, the Company considers the scheduled pick-up time to be the one declared by the Traveller during booking or an updated arrival time per the Traveller Change Request Policy. Notes left by the Traveller regarding several flights do not modify the scheduled pick-up time. If a group of Travellers arrives on multiple flights at different times and books a single Transfer, it is recommended to specify the details of the last arriving flight for accurate scheduling.

Extra Waiting Time Policy

8.1 Extra waiting time refers to any additional time that a Traveller requests a Driver to wait beyond the complimentary waiting time provided by the Company.

8.2 You may request the Driver to wait longer than the complimentary waiting time, either in advance (before the Transfer) or no later than the end of the complimentary waiting period. To make this request, please contact the Company’s Customer Support by phone using the number provided in your confirmation email or on the website, or by emailing info@capitaltransfercars.co.uk.

8.3 The Company guarantees only the complimentary waiting time. If you wish to request extra waiting time, it must be done at least 12 hours before the scheduled pick-up time. If the assigned Driver can accommodate your request, an extra fee will be charged for every 15 minutes of additional waiting time, as follows:

  • Sedan Car: GBP 5.50 / EUR 6.50 per 30 minutes
  • Minivan: GBP 7.50 / EUR 9.00 per 30 minutes
  • Minibus: GBP 10.00 / EUR 12.00 per 30 minutes

The Company does not impose any additional commissions on these fees.

8.4 If the Driver can accommodate your request for extra waiting time, you must agree to the applicable additional fees either over the phone with the Company or by completing the transaction through a link provided by the Company. Payment of the fee can be made in cash directly to the Driver before the start of the Transfer or electronically to the Company.

Traveller No-Show (TNS) Policy

9.1 A Traveller No-Show (TNS) occurs when a Traveller is not present at the pickup location by the end of the complimentary waiting time or any agreed-upon extra waiting time as specified in the Complementary Waiting Time Policy and Extra Waiting Time Policy.

9.2 The pickup location is defined as the designated area where the Traveller has requested to be picked up. For airport or port pickups, the Company will notify you of the exact pickup location (e.g., Arrivals hall, Departure hall) in the booking confirmation email.

9.3 If the Traveller fails to arrive at the pickup location by the end of the complimentary waiting time or the agreed-upon extra waiting time, and the Driver is unable to accommodate any extra waiting time request, the Transfer will be marked as a TNS. In this case, no refund will be issued to the Traveller. If extra waiting time was agreed upon, the Traveller will be responsible for paying the applicable extra waiting fee.

9.4 If you are not at the pickup location at the scheduled pickup time and the location is an Airport, Port, Train Station, or Bus Station, the assigned Driver will attempt to contact you via text/WhatsApp/Viber or by calling your mobile phone. By booking a Transfer, you consent to the Company providing your mobile phone number to the assigned Driver. A potential TNS will be reported by the Driver based on the following timelines:

  • For airport pickups, after 45 minutes of the Traveller’s delay
  • For Port, Train Station, or Bus Station pickups, after 15 minutes of the Traveller’s delay
  • For Sightseeing Rides and other Transport Services, after 5 minutes of the Traveller’s delay

9.5 Upon notification of a potential TNS by the Driver, the Company will attempt to reach you (via call, text, WhatsApp, Viber, and/or email) to locate you. These efforts will continue until the end of your complimentary waiting time as per these Terms of Use.

At the end of your complimentary waiting time, the following actions will take place:

  • If you have not responded, the Driver will be released, and the Transfer will be marked as a TNS.
  • If you have been reached and communicate that you will arrive by the end of the complimentary waiting time, the Driver will be informed to wait. If you do not arrive by this time, a final effort will be made to contact you, and based on the outcome, the Driver will either be released immediately or the Company will follow the Extra Waiting Time Policy accordingly.
  • If you request extra waiting time, the Driver will be informed, and the Extra Waiting Time Policy will apply.

9.6 You have 24 hours from the time of the reported Traveller No-Show (TNS) to dispute the TNS by contacting our Customer Support team. If you dispute a TNS, and the Driver was present at the pickup location between the scheduled pickup time and the end of the complimentary waiting time (or any applicable extra waiting time), there will be sufficient evidence to confirm the Driver’s presence as per the Company’s policies.

If it is determined that both you and the Driver were at the pickup location but were unable to meet, resulting in the Transfer not being operated, you will be refunded 80% of the Transfer price. The remaining 20% will be retained by the Company to partially cover the Driver’s fee, as the Company is responsible for compensating them.

Driver No-Show (DNS) Policy

10.1 The Driver is required to arrive at the pickup location by the scheduled pickup time.

10.2 If the Driver anticipates being late:

  • Up to 10 Minutes Late: The Driver will notify the Traveller via call and text/WhatsApp as early as possible, but no later than the scheduled pickup time.
  • More Than 10 Minutes Late: The Driver will inform the Company’s Customer Support Team as early as possible and no later than the scheduled pickup time. The Customer Support Team will then notify the Traveller of the expected delay.

10.3 If the Driver does not arrive within the complimentary waiting time, the situation will be considered a Driver No-Show (DNS).

10.4 In the event of a DNS:

  • The Company will attempt to contact the Driver to verify their status.
  • If a DNS is confirmed and the Driver does not arrive within the expected timeframe, the Traveller will be entitled to a full refund of the Transfer fee.

10.5 Travellers should provide accurate contact information during the booking process to facilitate timely communication in the event of a DNS.

10.6 Travellers have 24 hours to dispute a DNS by contacting the Customer Support team, and all claims must include evidence of the scheduled pickup and the Driver’s failure to arrive.

Baggage Allowance Policy

11.1 When booking the Transfer, you are required to declare the number of pieces of luggage you will be carrying. One piece of luggage is defined as:

  • A medium to large-sized backpack
  • An average suitcase, whether it’s a carry-on or checked-in type (volume not to exceed 100 litres)

If you have additional items such as baby carriages, pet carriers, sports equipment, foldable wheelchairs, musical instruments, etc., you must declare one piece of luggage for each of these items and include a note in the booking describing them.

11.2 The Company may contact you for clarification and to adjust the booking details accordingly to ensure the proper vehicle type is assigned for your Transfer.

11.3 The Transfer price and the vehicle type assigned are calculated based on the number of travellers and pieces of luggage declared. If you arrive with more travellers and/or pieces of luggage than declared, and the assigned Driver cannot safely and legally accommodate these, the Driver will contact the Company’s Customer Support Team before the start of the Transfer to explain the situation and assist you in hailing another vehicle. In this case, the Driver will only carry the number of travellers and pieces of luggage declared in the Transfer booking.

11.4 If you arrive with more travellers and/or pieces of luggage than declared, and the assigned Driver can safely and legally accommodate them (for example, a Minivan can accept a Sedan booking), the Driver must contact the Company before the start of the Transfer to explain the situation. If accommodating the additional travellers and/or luggage results in a different Transfer price, the Company will recalculate this and notify you accordingly. If you agree to pay the additional charges, the Driver will accommodate the extra passengers and/or luggage. Otherwise, the Driver will assist you in hailing another vehicle and will only carry the number of travellers and pieces of luggage declared in the Transfer booking.

11.5 The Company will not cover the cost of any alternative transportation used by you.

Traveller Refund Policy

12.1 The transfer fee paid by a Traveller will be issued as an open date coupon (as outlined in Article 5.1 of the Traveller Cancellation Request Policy) under the following circumstances:

  • If the booked Transfer is cancelled by the Company for operational capacity reasons.
  • If the booked Transfer is cancelled due to a force majeure incident (such as a strike, demonstration, natural disaster, accident, etc.).
  • If the Transfer is cancelled due to a flight or cruise delay exceeding 8 hours, as per the Complimentary Waiting Time Policy.

12.2 In other cases:

  • If the Company receives a Traveller cancellation request up to 24 hours prior to the scheduled pickup time, a full refund will be issued as per the Traveller Cancellation Request Policy.
  • If the Company receives a Traveller cancellation request within less than 24 hours prior to the scheduled pickup time, this is considered a last-minute and non-refundable cancellation, resulting in a 100% cancellation fee with no refund to the Traveller.

In the case of a disputed “Traveller No-Show,” if there is sufficient evidence to demonstrate that both the Traveller and Driver were at the pickup location but failed to meet, resulting in the Transfer not being operated, the Traveller will be refunded 80% of the Transfer price, as per the Traveller No-Show Policy.

Traveller’s Representations & Warranties

13.1 By using the Platform, You agree to the following:

  • Accuracy of Information: You will provide true, accurate, complete, and updated information about yourself in the booking form and will update such information whenever necessary. The Company is not obligated to monitor or control the accuracy of information provided by You. If any information provided by You does not comply with these provisions, or if the Company has reasonable grounds to suspect that such information is inaccurate, the Company reserves the right to refuse Your registration, suspend or terminate Your account immediately without notice, and deny any current or future use of the Services that require registration. In such cases, You shall not be entitled to any indemnity or compensation for the refusal, suspension, or cancellation of Your registration.
  • Prohibited Uses: You will not use the Platform for any unlawful purpose, nor in a manner that interrupts, damages, impairs, or renders the Company less efficient. This includes, but is not limited to:
    • Transmitting files that contain viruses, trojans, or other harmful programs.
    • Accessing or attempting to access other users’ accounts or penetrating security measures.
    • Disseminating content that is defamatory, obscene, or harassing based on religion, gender, sexual orientation, race, ethnicity, age, or disability.
    • Advertising or promoting third-party or Your own products or services.
  • Reputation Management: You will refrain from any actions that we reasonably believe to be disreputable or capable of damaging our reputation.
  • Content Disclaimer: You acknowledge that we have limited control over the nature and content of information received by You or other users of the Platform. Although we reserve the right to monitor content, we do not do so routinely and will not be liable for any such content. If You have a complaint about another user, please contact us via email.
  • Legal Compliance: You will comply with all applicable laws from Your home nation and the country, state, and city in which You are present while using the Platform or Services.
  • Respect for Drivers: You will treat Drivers introduced to You through the Platform with respect and will not cause damage to their Vehicles.
  • Indemnification: You will compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of Your breach of this agreement.
  • Registration Email and Password: The email address You use to register on the Platform shall not resemble the Company’s name. Additionally, passwords deemed offensive may be deleted, as well as those containing a URL or another email address.
  • Nuisance Prevention: You shall not use the Service or software to cause nuisance, annoyance, or inconvenience.
  • Mobile Services Fees: By accessing and using the Services via mobile devices, or by utilizing certain mobile features, You may incur fees from the provider or carrier of the mobile services that You use (“Carrier”). You are solely responsible for the payment of such fees.

Traffic Safety and Conduct

13.2 You acknowledge and agree to avoid any actions that may cause traffic safety problems. In particular, You warrant and represent that You will:

  • Not hinder the Driver from driving safely during Your transfer.
  • Do not attempt to board or disembark the vehicle while it is moving.
  • Do not smoke in the vehicle.
  • Do not open windows or doors without the Driver’s consent.
  • Behave decently and courteously, refraining from any inappropriate, abusive, provocative, or threatening behaviour during the Transfer.
  • Do not take any actions that may cause damage to the Driver’s Vehicle.
  • Ensure that children, animals, and objects are transported responsibly.
  • Do not throw objects inside or outside the vehicle or pollute it in any way.
  • Carefully observe instructions regarding travelling with young children and the transport of infant and child strollers, luggage, bicycles, and pets.
  • Refrain from consuming food and drinks throughout the Transfer and until its conclusion.
  • Do not enter the Vehicle wearing dirty or contaminated clothing.

Liability for Damage

13.3 In cases where You transport animals and/or objects during the Transfer, and the Vehicle is damaged, destroyed, or soiled as a result, You undertake the obligation to pay for any such damages.

Acknowledgement of Terms

13.4 You warrant that You have fully read and understood these Terms of Use, the Policy of Acceptable Uses, and the Privacy Policy, and that You accept them fully and unconditionally. Furthermore, You confirm that You meet all legal requirements for the acceptance of these Terms.

Copyright Summary

14.1 The Copyright section of your document outlines the ownership and usage rights regarding the content and features of the Company’s platform. Here’s a concise summary of the key points:

  • Ownership: The Company retains all rights, interests, and titles related to its website, services, and features, including software, algorithms, and modifications.
  • Brand Protection: All logos, names, content, and distinctive features representing “CAPITAL TRANSFER CARS” or “CAPITAL TRANSFER TAXI” are reserved rights of the Company.
  • User License: Users can access the platform, but are prohibited from downloading or redistributing the content and code without the Company’s permission. The license permits personal use only.
  • Restrictions on Use: Users cannot utilize “post-tags” or “hidden text” based on the Company’s brand without authorization. Any unauthorised copying, reproduction, or distribution of platform content for purposes other than personal use is strictly forbidden and requires written permission.

This section establishes clear guidelines for the use of the Company’s intellectual property and aims to protect the brand from unauthorized use or distribution.

Partnership Clause Summary

No Partnership Formation: This Agreement does not establish any partnership, advisory relationship, joint venture, or trustee relationship between the Company and the User.

This clause is important as it delineates the legal boundaries of the relationship, ensuring that the User cannot claim any rights or responsibilities typically associated with partnerships or similar arrangements.

Limitations of Liability

General Disclaimer of Liability:

15.1 The Company disclaims liability for any losses incurred by the User or others, including but not limited to:

  • Inaccuracies in information provided by the User.
  • Malfunctions of the software used by CAPITAL TRANSFER CARS.
  • Loss, disclosure, or destruction of the User’s account or data.
  • Failures during online payment transactions.
  • Inability to use the Service for specific purposes.
  • Damage caused by natural disasters or events beyond control.

15.2 Exclusion of Specific Damages:

  • The Company is not liable for incidental, indirect, special, or consequential damages, including lost profits, lost data, personal injury, or property damage related to the Service, regardless of any negligence on the Company’s part.

15.3 Limitation of Responsibility:

  • The Company is not responsible for:
    • The User’s inability to access or use the Service.
    • Transactions between the User and any Carrier.
    • Failures resulting from causes beyond the Company’s control, including issues with multi-passenger vehicle-sharing services.

15.4 Road Incidents:

  • The Company is not liable for any car accidents or injuries that may occur during the transfer.

This clause serves to protect the Company from various forms of liability, emphasising that Users use the Service at their own risk. It’s important for Users to understand these limitations to avoid misunderstandings regarding the Company’s responsibilities.

Third-Party Rights

Only parties to this Agreement can enforce its provisions; third parties have no rights to benefit from any of its terms.

Advertising Policy

16.1 Advertising Consent:

  • By using the website, Users agree to receive advertising messages from the Company. However, Users can opt-out of ads using the platform’s opt-out functionality.

16.2 Consent for Data Collection:

  • Users consent to the collection of personal data by the Company.

16.3 Compliance with Data Protection Laws:

  • The Company adheres to UK and EU laws regarding personal data protection.

16.4 Agreement to Receive Emails:

  • By using the website, Users agree to receive emails from the Company as a form of legitimate written communication. For complaints or inquiries, Users can contact support at: info@capitaltransfercars.co.uk.

16.5 Personal User Account:

  • By creating a booking, Users consent to the creation and maintenance of a personal user account. This account includes data provided during booking, allowing Users to manage orders, access receipts, and view their driver’s contact details.

Dispute Resolution

17.1 Any disputes arising from the use of the booking platform or related rights and obligations will be interpreted according to UK law. The courts in Edinburgh have exclusive jurisdiction over such disputes, to which both parties submit voluntarily.

These sections emphasize data handling, advertising policies, and the resolution process for potential disputes, highlighting the importance of UK and EU regulations in user protection and data privacy.

Invalidity of Terms

  • If any provision of this document is deemed invalid or void by a court, this invalidity does not affect the validity or enforceability of the remaining terms, which will remain fully effective as though the invalid portion had been removed.
  • The Company will replace any invalid term with a new, legally valid term that achieves, as closely as possible, the intended effect of the invalidated provision.

This section ensures that the General Terms continue to function as intended even if a specific part is declared unenforceable, safeguarding the overall agreement’s integrity.

Signed Assignment

  • You may not assign this Agreement to another party without prior written approval from the Company.
  • However, the Company reserves the right to assign this Agreement without needing your consent to:
    • (i) a parent or subsidiary company,
    • (ii) a purchaser of its assets,
    • (iii) or a successor in the event of a merger.
  • Any assignment attempt by You that violates these terms will be considered void.

This clause ensures that the Agreement’s terms and responsibilities remain stable and are only transferable under specific, controlled conditions.

External Links

The website may contain links directing you to third-party platforms, which may have different content from what is available on the official CAPITAL TRANSFER CARS website. Please note that CAPITAL TRANSFER CARS is not responsible for the information or data protection practices employed by third-party websites. We recommend that you review the usage and privacy policies of any external site before engaging with it. CAPITAL TRANSFER CARS does not verify the availability, content, privacy practices, quality, or completeness of these external sites.

This clause advises users to exercise caution when visiting third-party websites linked from the official platform, as these sites operate independently.

Use of the Platform Policy

18.1 All users of the booking platform must adhere to these General Terms, relevant laws, and regulations. Users are also expected to act in accordance with business ethics and moral standards.

18.2 The following activities are prohibited for users:

  • Use of the platform strictly for non-commercial purposes is prohibited.
  • Unauthorised attempts to access personal data transmitted through this website.
  • Accessing the booking platform to create a competing product offering similar services to CAPITAL TRANSFER CARS.
  • Using the CAPITAL TRANSFER CARS booking platform to provide services to third parties beyond what is permitted by the General Terms.
  • Commercially exploiting the access license, including selling, leasing, transferring, or otherwise providing access.
  • Facilitating unauthorised third-party access to the platform.
  • Uploading or transmitting viruses, illegal, offensive, or threatening content.
  • Posting offensive, abusive, defamatory, or illegal messages or other content.
  • Engaging in any activity that harms the interests of the Company, its affiliates, or other platform users or that disrupts the service for others.
  • Transmitting, selling, or processing data to third parties without consent.
  • Publishing content that is inappropriate, abusive, illegal, obscene, harmful, or that infringes upon another’s privacy, confidentiality, or other rights.
  • Sharing content that promotes illegal or harmful activities such as drugs, alcohol, gambling, weapons, etc.
  • Engaging in hacking, software piracy, or any actions that cause service disruptions.
  • Sending harmful files or viruses that may affect the platform’s functionality.
  • Subcontracting, licensing, or reselling the platform without explicit permission.
  • Duplicating, reverse engineering, distributing, or falsifying the platform’s software.
  • Linking the platform with any product or service without written consent from the Company.
  • Undertaking any actions that infringe upon the intellectual property rights of others.
  • Using techniques that impede the platform’s smooth operation.
  • Mechanically reproducing, copying, transferring, downloading, or creating derivative works of the platform.

If a user suspects any prohibited activity or violation of this policy, they are encouraged to report it to:info@capitaltransfercars.co.uk. This policy ensures the platform is used responsibly and aligns with CAPITAL TRANSFER CARS’ terms, ethical standards, and operational requirements.

Cookies Policy

19.1 This Cookie Notice is provided for users and visitors of the website and related online resources (“Site”). It explains our use of cookies and similar technologies (“Cookies”) on the Site and provides instructions on managing them.

19.2 Upon visiting the platform, you will be notified of our use of Cookies through a banner. By clicking “agree,” continuing to browse the Site, or logging into secure, registered-user areas, you confirm acceptance of this Cookie Notice and consent to the use of Cookies on your device. This Notice supplements the Terms of Use or any contractual terms associated with transfer services or products. If you do not agree to our use of Cookies, you may disable them through your browser or device settings as outlined below.

19.3 Cookies are small text files stored on a computer or device, enabling the Site to recognise returning visitors, personalise functions, and collect statistical data.

19.4 Upon accessing the platform, we may set cookies and allow third-party cookies for automatic data collection. This data supports platform security, usability improvements, and helps measure the effectiveness of our online marketing efforts.

19.5 We do not collect or store personally identifiable information via Cookies, nor do we combine Cookie data with personal data to identify users uniquely.

19.6 Categories of Cookies we may use on our Site include:

  • Necessary Cookies: Essential for site functionality.
  • Functional Cookies: Enhance platform usability and customisation.
  • Analytical/Performance Cookies: Provide insights into site traffic and usage patterns for performance improvement.
  • Marketing Cookies: Help tailor content and marketing efforts based on user activity and interests.

19.7 Cookies may be either:

  • Session Cookies: Expire once the browser is closed and are not saved on your device.
  • Persistent Cookies: Remain on your device for a defined period, allowing us to track visitor activity and interests over time for marketing analysis.

This Cookie Policy aims to enhance your experience by utilizing data in compliance with privacy regulations and ensuring transparency on our Site’s data use practices.