Privacy Policy

PRIVACY POLICY

General

At  CAPITAL TRANSFER CARS (“Company,” “We,” or “Our”), we are committed to safeguarding your personal data and ensuring your privacy. We act as the data controllers for your personal data, handling your information responsibly and in compliance with privacy regulations. Our company is registered under No. SC726438, headquartered at Western Harbour Terrace, Edinburgh, EH6 6JQ.

You can reach us at info@capitaltransfercars.co.uk for any questions regarding data privacy.

This Privacy Notice outlines what information we collect from Travellers (“Traveller(s),” “You,” or “User”), how we use it, and the rights you have regarding your personal data. Please see each section for detailed information on the specific aspects of our data collection and processing.

To learn more about each section, click on “find out more.

Amendments to Privacy Policy

This Privacy Policy is the first version, effective since March 16, 2022, and complies with Regulation 2016/697 for the protection of individuals regarding the processing of personal data, along with other applicable European Community laws.

As regulations evolve, we may revise this Policy to align with any updates to the applicable legal framework. We reserve the right to modify this Privacy Policy and any supplemental privacy notices at our sole discretion. Where required by law, we will notify you of such changes. If you have any questions or concerns regarding these modifications or do not agree with them, please contact us at info@capitaltransfercars.co.uk. Note that any clarifications provided are supplementary and do not replace or modify this Policy.

By continuing to use our Service, you automatically accept the amended terms. Should you disagree with the updates, you should refrain from using the Platform and sharing your personal data. You are also entitled to terminate our contractual relationship and request deletion of your account and data, as permissible under applicable laws. For further information or to exercise your rights, please refer to Section V below.

Content of the Privacy Policy

Our Privacy Policy outlines the following:

  • Data Controller Information: Details about the Data Controller and how to contact us regarding any issues related to your personal data.
  • Types of Personal Data Collected and Collection Methods: Information on the types of personal data we collect from you and how we collect it.
  • Purpose and Legal Grounds for Processing: The purposes for which we collect and process your personal data, along with the legal grounds for such processing.
  • Security Measures and Data Retention Policy: The security measures in place to protect your personal data and details of our data retention practices.
  • Your Rights and Options: An overview of your rights concerning your personal data and how you can exercise them, as well as options available regarding data processing.
  • Data Protection and Storage: Information on how our Company stores and safeguards your personal data.

For further details on each section, please refer to the complete Privacy Policy document.

Data Controller & Data Protection Officer

We, the Company, serve as the Data Controller of your personal data. This means we are responsible for receiving, processing, and managing your personal data.

Definition of Personal Data: Under the General Data Protection Regulation (GDPR), personal data is defined as any information relating to an identified or identifiable natural person (referred to as a “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, particularly by reference to an identifier such as:

  • Name
  • Identification number
  • Location data
  • Online identifier
  • One or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual

As the Data Controller, we ensure that your personal data is handled in compliance with applicable data protection laws and regulations.

What Personal Data we collect

We collect various types of your personal data when you use our services, book a transfer, or purchase a product from us. This data is gathered either directly from you or through third parties using automatic means. The types of personal data we collect include, but are not limited to:

  • Identity Data: Information you provide when you request a price quote or book a transfer, including your pickup address, name, surname, email, and phone number.
  • Communication Data: Your mobile phone number and email address, which allow us or the driver to communicate with you regarding your transfer.
  • Payment Data: Information necessary for processing payments, such as your bank card number, expiration date, CVV, and your email and/or full name if you pay via PayPal.
  • Transport Data (History): The total number of transfers you have made with us, accessible if you have an account.
  • Technical/Device Data: Information about the devices you use to access our platform, including IP address, login information, browser type and version, operating system, and other relevant technology details.
  • Login Data: Your email and password when you log into your account on the platform.
  • Profile Data: Information generated from your bookings, preferences, interaction with newsletters (e.g., how many and which newsletters you open), purchase habits, browsing activity (kind, time, cost), feedback from market research, customer inquiries or complaints, social media interactions, and any voluntarily uploaded information. This also includes data collected from cookies and responses to questionnaires we may send you after a transaction (such as nationality and consumer preferences).
  • Demographic Data: Information such as your age, city, and postal code.
  • Cookie Data: Details about your visits to the platform and interactions, as described in our Cookies Policy.
  • Customer Service Data: Information collected when you contact our Customer Support Team, including your full name and voice recordings.

Please note that our platform and services are intended exclusively for individuals who are at least 18 years of age. If you are under 18, please do not use the platform or provide us with any personal data.

How, When & Why, we Collect Personal Data

We collect personal data directly from you in the following ways:

  • Account Creation and Booking: When you open an account on our website and book a taxi transfer, we gather the information you provide during this process.
  • Communication: Any personal data you share through your communications with us, whether via email, phone, or our platform, is collected for processing.
  • Payment Transactions: We collect personal data during payment transactions for our services, including payment method details and related information.

Additionally, we may use cookies and other similar technologies to collect and/or generate data about your preferences and interactions with our services. This may include information such as:

  • The type of transfer you book
  • Search terms you enter
  • Links you click on the platform
  • Your interaction patterns with our website

These methods help us improve your experience on our platform, tailor our services to your needs, and enhance our overall service delivery.

To whom we send Personal Data

Your personal data is primarily shared with our customer service team, who manage and process your requests and the services you use.

To fulfil our contractual obligations and operate the platform effectively, we may also collaborate with third-party service providers. When doing so, we share only the minimum necessary data required for their services. We ensure that these third-party providers are contractually bound not to use your personal data for any other purposes, and we dictate how they process, manage, and protect your data.

Specifically, we may share your personal data with:

  • Drivers: To facilitate your transfer and ensure smooth communication.
  • Research Companies: For analytical and market research purposes.
  • Email Marketing Companies: Third-party companies acting on our behalf to send newsletters and marketing communications.
  • Advertising and Marketing Companies: To help us reach potential customers effectively.
  • Technology Service Providers: For maintaining and enhancing our platform.

We also reserve the right to disclose your personal data to any third party if we decide to transfer all or part of our business.

As a general rule, we do not transfer your personal data outside the EU and EEA unless necessary for providing services to you. If your data must be transmitted to third countries outside the European Union and the European Economic Area, we implement all appropriate safeguards to ensure the protection of your personal data.

Protection & Management of Personal Data

We are committed to maintaining the highest standards of the industry to secure and protect your personal data. We have implemented all necessary and appropriate technical and organizational measures, safeguards, protocols, and systems to protect your personal data from unauthorized disclosure, use, alteration, or destruction.

Access to your personal data is restricted to specific employees, associates, departments, and third-party service providers who require this information solely for the purpose of providing you with our services and for the effective operation of the Company. These measures ensure that your data remains secure and is handled with the utmost care and responsibility.

How long do we keep Personal Data

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected. Once these purposes have been met, your account on our platform, along with your personal data, will be deleted.

If you consent to the use of your personal data for purposes such as marketing, we may retain your information until you withdraw your consent or otherwise inform us. You have the right to request the deletion of your personal information at any time. However, in certain cases, we may be legally required to retain your information for a longer period.

In some circumstances, we may also choose to anonymize your data for research or statistical purposes, making it impossible to associate the data with an identifiable individual. We reserve the right to use this anonymized information indefinitely. For more details on exercising your rights regarding data retention, please refer to the relevant section in this Privacy Policy.

Your Rights & Your Options

We encourage you to visit the official European Union website to learn more about your rights regarding personal data. For your convenience, here is a link to the General Data Protection Regulation (GDPR). Chapter III of the GDPR specifically outlines the Rights of the Data Subject.

We provide you with straightforward methods to exercise these rights by contacting our Customer Support Team at info@capitaltransfercars.co.uk.

Our mobile application and platform may also send you push notifications regarding offers or services. You can disable these notifications through your device settings or within the platform itself.

Please note that limitations and conditions may apply to some of your rights. For further details on your rights and how to exercise them, feel free to reach out to us.